Email support
We reply within 1–3 business days. Include device model, iOS version, and screenshots if possible.
goware@163.comSupport
We're here to help
Issues with sign-in, sync, membership, or features? Check the FAQ below or email us.
Requirements
- iOS 17.0 or later
- iPhone / iPad
- Apple ID sign-in recommended to sync membership
Feedback
We welcome product ideas and feature requests—they shape our roadmap.
Send feedbackGuides
Quick start
Create today's canvas
Open the app, go to today's canvas, and add stickers, photos, text, or voice from the toolbar. Drag to arrange.
Import photos & share
Pick from your library or use the system share sheet to import links and files into today's canvas.
Assets & templates
Browse stickers and templates in the library, download for offline use, and share your templates with passcodes.
Membership & restore
Upgrade from "Me". After switching devices, use "Restore Purchases" on the membership screen.
FAQ
Support & answers
What is Memory Canvas?
Memory Canvas is a creative journaling app for iOS. Arrange stickers, photos, text, handwriting, and voice on a daily canvas to build your personal memory wall.
Where is my data stored?
Canvas content is saved locally on your iPhone or iPad by default. After signing in with Apple, profile and membership details you choose to sync are stored securely on our servers.
Which iOS versions are supported?
Memory Canvas requires iOS 17.0 or later on iPhone and iPad.
How do I contact support?
Email us at goware@163.com with your device model, iOS version, and a description of the issue. We typically reply within 1–3 business days.
How do subscriptions work?
Membership is offered via Apple In-App Purchase (monthly subscription or lifetime). Subscriptions are managed by Apple under Settings → Apple ID → Subscriptions.
How do I delete local data?
Use "Clear All Data" in the app's system settings, or uninstall the app to remove local content from your device.